The Horseshoe Car Park

It was straightforward to pay online but it took ages for a friend to use the ticket machine, far too complicated

"Make parking stress free" "Guarantee your space by booking ahead." All of the above, straight from JustPark's own messaging and literature is totally misleading, almost certainly deliberately so. There is no guarantee you will have a space waiting for you when you arrive. JustPark says it is the responsibility of the" space owner" to ensure there is a space available. This is nonsense! How can this possibly be the case when the car park we booked was unstaffed and available also to any pay and display customer, of which there were many, looking for spaces as we were. We were unaware of this hit and miss situation until we arrived. I would really love to hear JustPark's answer to this. This is an outrageous way to do business. Imagine paying upfront for a theatre or cinema ticket, then finding you don't have a seat when you get there. I booked a space in a car park at Banstead in Surrey for a Saturday afternoon. I was suspicious from the start when my confirmation email told me to "park in any available space," meaning, I suspected, that no space would actually be reserved for me. When I got to Banstead my worst fears were realised. The car park was close to the High Street, where we were due to attend a family wedding celebration in a restaurant. It was pretty obvious it was going to be packed even before we reached the car park as there were so many people trying to find somewhere to park in Banstead's small high street there was a traffic jam. Not only that, the car park was adjacent to some very busy community facilities. It was very crowded.There was no control over how many vehicles were entering the car park. We had difficulty finding a space but eventually found a space- the only one - - after driving around the car park a few times. I just beat another car to it, then we would have been in real trouble. In short, whether or not we found a space was a complete lottery. Stress free, you must be joking, JustPark! Others may have had a better experience, probably by sheer chance. but I can only think of one word for mine - Awful! I felt I had been conned. Be warned! I would have given zero stars if it were possible. ***** I am grateful to Justpark for replying so promptly but I still don't think they have grasped the point I am making. The fact that the car park was full has absolutely nothing to do with JustPark customers overstaying their booking. It was, I repeat, a public pay and display car park, close to a town centre, and crowded with cars on a very busy, sunny Saturday afternoon. Cars were entering this car park all the time , the vast majority almost certainly nothing to do with JustPark - just drivers trying to find somewhere to park. The bottom line is that in one part of its website JustPark says parking spaces are guaranteed. In the small print it says they are not! Unless spaces for Justpark are coned off, which they were not, then, I repeat, finding a space turns into a lottery , especially on a busy Saturday afternoon. I will never risk using JustPark again!

Excellent - a 5-star experience