DoubleTree by Hilton Brighton Metropole

Booked the car park and there was not 1 space despite driving around and waiting then going out and coming back in wasted 45 mins so £36 wasted and had to go to another car park for overnight parking I’m disgusted and won’t use this app again ! I deserve a full refund!!

I paid over £30 to park my car in a car park that was completely full. It took over an hour to wait for someone to leave so I could use the space. I thought pre-paid parking was to ensure you had a space waiting when you arrived. really bad service from just park. Will never use again!

Clear directions to locate car park entrance but no guidance on how, as a pedestrian, you get out of the car park. I had to wait for a person picking up their car to help me.

Very convenient location, easy to find, a lot of free spaces, the only minus, Gate was broken at exit.

Had no major issues parking here. Looking at previous reviews, I would advise setting your destination to St Margaret's Place which will take you directly to the car park and avoid struggling to find it. I did not have difficulty parking but I can see why some spaces are described as small and tight if you're parking next to a pillar or in between larger cars but everything was fine when I returned to my car after staying overnight in Brighton. When leaving, the gates at the exit did not open but after using the intercom the lady at the other end asked me if I'd booked through an app to which I confirmed and the gates were opened straight away. No issue or fuss. I would park here again. Only reason not 5 star is because of trying to get the code for the pedestrian gate was a little tricky!

Easy and straight forward online booking. All went smoothly at designated parking space.

Easy booking with clear instructions. Saved time and stress as no searching for car parking and the guarantee that your space is reserved.

Terrible. There were no spaces left. I booked this space months ago. It was stressful and my friend who was driving became very anxious. It spoilt our New Year's Eve.

Very hard to find and in future please add the gate code to the booking email.

Great convenient secure