Car Park Terms & Conditions

The following terms and conditions relate to your use of a car park managed and operated by JustPark Limited (“Car Parks”).

  1. Our liability to you
    1. We must operate the Car Park with reasonable skill and care (our “obligation”). If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees.
    2. We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
    3. Although we owe you the obligation set out at clause 1 above, you should be aware that the Car Park is open to the general public. We cannot guarantee that members of the general public will not enter our Car Park and cause damage to property and/or engage in criminal activity. Accordingly, you park your vehicle in the Car Park at your own risk. We cannot and do not guarantee the security of your vehicle and/or its contents.
  2. Tariff
    1. The parking tariff payable by you (as varied from time to time) will be displayed on our website, apps and phone payment service. You are obliged to pay the parking tariff and to comply with any instructions on the signage as supplemented by these Car Park Terms & Conditions. Failure to do so may result in us issuing you with a Parking Charge Notice (please refer to clause 4 (Parking Contraventions) of these Car Park Terms & Conditions).
    2. Should you fail to make payment and have a payment method stored with JustPark, JustPark are authorised to automatically take payment for the full amount due to us for time parked. The fee will be calculated according to duration parked which is collected from the Automatic Number Plate Recognition technology installed in Car Parks.
  3. Claims and complaints
    1. If your vehicle sustains damage while in the Car Park, your vehicle is stolen, or any possessions are stolen from your vehicle while it is in the Car Park you should:
      1. immediately inform JustPark by contacting our Customer Services Department through our help centre.
      2. in the case of theft, immediately inform the police; and
      3. notify your insurers promptly.
    2. Before submitting a claim, please refer to clause 1.2 (Our liability to you) of these Car Park Terms & Conditions, which set out the extent of our responsibility to you in relation to any loss.
  4. Parking Contraventions
    1. It is important for the effective management of the Car Park that:
      1. you comply with all signs in the Car Park, including these Car Park Terms & Conditions and all signage;
      2. you park within the limits of a marked bay; and
      3. you do not park within a bay designated for a specific purpose when you are not entitled to do so (for example, and without limitation, parking in a space designated for disabled persons without an appropriate disability badge displayed, and/or marked pre-bookable spaces).
    2. If you do not comply with these requirements, we may issue you with a parking charge notice requiring you to pay any unpaid parking charge(s) (“Parking Charge Notice”), together with an additional amount representing an estimate of the additional expenses we will incur as a result of your non-compliance (including without limitation debt recovery costs). Specific details about the parking charge payable are available in each Car Park.
    3. Details/information relating to how to pay the parking charge, deadlines for payment, what will happen if you fail to make payment within the stipulated deadline, and the appeal process will be set out on the Parking Charge Notice.
    4. By parking your vehicle in the Car Park you consent to us capturing, using and processing your VRM and personal details via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding parking charge. This includes our right to request and obtain the details of a vehicle’s registered keeper from the DVLA.
    5. If the Car Park and/or the equipment in the Car Park is damaged by you, your vehicle, its contents or the passengers in the vehicle then, except where the damage arises as a direct result of our negligence, we will seek to recover the cost of that repair and associated administration costs from you.
  5. Security of your vehicle
    1. Please ensure that your vehicle is left securely locked with all windows securely closed and any vehicle alarm, steering lock or similar device fitted is engaged. We are not responsible for any consequence or loss arising from a failure by you to properly secure your vehicle.
    2. We may install CCTV cameras in the Car Park at our discretion to assist in its proper running. We acknowledge that the cameras may act as a deterrent to criminal activity, but do not make any representation as to the coverage provided or guarantee of the security of your vehicle if CCTV is installed in the Car Park.
  6. Possessions
    1. Any possessions left in a vehicle are left entirely at the owner’s risk. We suggest that no items are left so that they are visible from the outside of the vehicle. We are not liable for any theft by third parties from your vehicle.
  7. Safety in the Car Park
    1. For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle.
  8. Abandoned vehicles
    1. We are entitled to regard as abandoned any vehicle left in the Car Park for more than 28 days without prior notification.
    2. We reserve the rights to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal registered keeper of the vehicle, to take steps ourselves to remove) and to dispose of as waste or sell any abandoned vehicle. Before proceeding with the disposal or sale of abandoned vehicles we will:
      1. refer the matter to the appropriate authorities, which may include the local police and the DVLA; and
      2. affix a notice to the vehicle at least 7 days before the date on which we propose to remove the vehicle stating that the vehicle will be removed and sold when that period expires.
    3. Abandoned vehicles will be disposed of as waste or sold by auction. Where sold by us, the proceeds of sale will be applied in and towards satisfaction of all sums owing to us together with the expenses of sale and our reasonable storage and removal costs for the period during which the vehicle is in our possession.
    4. Any balance of the sale proceeds remaining after satisfaction of any sums owing will be held by us on behalf of the registered keeper of the vehicle and paid over on proof of entitlement.
  9. Prohibited activities
    1. You must not tow any vehicle into the Car Park except as part of the services offered at the Car Park by persons authorised by us and no work on and no cleaning of vehicles by you or your agent, other than with our prior specific permission, is permitted in the Car Park. In the event of vehicle breakdown, you must contact JustPark to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park.
    2. No activity in connection with the selling, hiring or other disposal of vehicles or goods or services may be carried out in the Car Park without our prior specific written permission.
    3. You are not allowed to dispose of any items or drop litter in the Car Park. Please place any rubbish/litter in the bins that are provided or take it away with you when you leave the Car Park.
    4. You are not allowed to pour petrol, or any other fuel, into your vehicle whilst it is in the Car Park. You are also not allowed to take petrol, or any other fuel, out of your vehicle whilst it is in the Car Park.
    5. Smoking is forbidden within both the Car Park and the immediate vicinity of the Car Park.
    6. Anti-social behaviour will not be accepted in our Car Parks. This includes (but is not limited to) drinking alcohol, taking or dealing with illegal substances, fighting and/or loitering. Car parks are designed for the sole purpose of parking vehicles. If an individual causes a nuisance or disturbance to others, it may be recorded by CCTV cameras and action may be taken against them.