Mobile Payment Terms & Conditions

These Mobile Payment Terms & Conditions relate to the JustPark Parking Limited (“us”, “we”, “JustPark”) services we provide to our customers (“you”) to pay for parking quickly and efficiently using the JustPark application (the “App”) or IVR (interactive voice response) automated phone system in selected parking facilities provided by parking operators or local government/authorities (the “Parking Providers”) to you (the “Mobile Payment Services”).

These Mobile Payment Terms & Conditions, together with our Terms and Conditions, govern the relationship between us and you in relation to your use of the Mobile Payment Services. When you use the Mobile Payment Services, we are providing you with the means to enter into individual, direct contracts with the Parking Providers to park in the Parking Providers’ facilities and spaces (“Parking Spaces”) and we facilitate the payment for your use of the Parking Space, provided by the Parking Providers. We do not have control over nor are we responsible for the Parking Providers, we simply facilitate the payment for your use of the Parking Space.

1. Important points to note about the Mobile Payment Services:

The following are key terms applicable to your use of the Mobile Payment Services. However, these Mobile Payment Terms & Conditions are only highlighted to you for ease of reference, they are not a substitute for reading the full terms and conditions. Please scroll down to read the full terms and conditions and please make sure you fully understand them before signing up to use the Mobile Payment Services. You should print a copy for your future reference.

In order to use the Mobile Payment Services you must create a JustPark account by either downloading the App and registering, registering through the JustPark website or using our Interactive Voice Recognition (IVR) service. If you are registering through the App, your account can be created by signing in via your Google or Facebook account or through using your email address and creating a password.
Once you have created your account it is your responsibility to keep your account details, including your password, safe and up to date and to not share these with anyone else.
Each time you use the Mobile Payment Services to pay for a Parking Space (each a “Parking Session”) your Parking Session will be confirmed either in the App, via email or over the phone depending on the method you have used to confirm your Parking Session. Your Parking Session begins at the point payment is taken. Your exact start time will be confirmed within your confirmation. Please see below ‘how to use Mobile Payment Services’ for more information.
You can pay for a Parking Session using a credit or debit card. In addition, when you are using the App to pay, it is possible to use Apple Pay or Android Pay in order to pay for the Mobile Payment Services. You can enable this on your mobile device. Whichever payment details you select when you create your account will be used for payment each time you use the Mobile Payment Services. You can update the payment details you use to pay for the Mobile Payment Services before confirming each Parking Session.
We have different cancellation policies depending on whether you booked parking in advance or if you paid in the car park. If you have driven to a car park and paid on the spot, please see the Non-Reservable Parking policy. All bookings made in advance are covered by the Reservable Parking policy. During your Parking Session you will be subject to the terms and restrictions shown on local signage and all road markings in and around the Parking Space. It is your responsibility to ensure you comply with all signage, road markings and any relevant legislation that may be applicable when parking your vehicle.
If there is an issue with your Parking Session (for example you have input the incorrect vehicle details or other information) please contact our customer service team by clicking here. Our customer service team will happily update the incorrect details for you if they are permitted to do so by the Parking Provider. We will not be responsible for any parking fines or other losses you incur due to you providing incorrect information in relation to your Parking Session.
If you have any concerns, queries or complaints please contact our customer services team by clicking here.
We will use the details you give to us in order to provide the Mobile Payment Services to you. We may also send other messages and updates to you about our services where you have consented to this. To learn more about how we use the information you provide please read our privacy policy.

If you are unsure how to use the Mobile Payment Services or the App then please visit our Help Centre for detailed guidance and support.

2. How does this agreement work?

By creating a JustPark account you agree to be bound by these Mobile Payment Terms & Conditions, together with the Privacy Policy and our Terms and Conditions. These documents govern your use of the App, the Mobile Payment Services and your account and are applicable to your use of the App and services generally every Parking Session you create.
When you use the service, we are providing you with the means to enter into individual, direct contracts with the Parking Providers to park in the Parking Spaces and we facilitate the payment for your use of the Parking Space provided by the Parking Providers. We are not a party to the contracts between you and the Parking Providers and will not be liable to you or any third party in relation to the Parking Space other than in accordance with these Mobile Payment Terms & Conditions.
These Mobile Payment Terms & Conditions may be updated from time to time as we continually develop the services we provide. We may therefore amend this agreement by posting the amended terms and conditions on our website and in the App. These amended terms and conditions would take effect 7 days following being posted. Should you no longer the Mobile Payment Services you can simply stop using the App and services. You can also log out from your account on the App and can contact us by clicking here and request that we deactivate your account.
Your use of the App will also be subject to the terms and conditions and privacy policies of the App platform (such as but not limited to Google Play Store or Apple App Store (“App Store”)) from where you downloaded the App (“Platform Terms”). You should ensure that you have read the Platform Terms. If there is any conflict between this agreement and the Platform Terms then this agreement will prevail. Furthermore:
1. you acknowledge that these Mobile Payment Terms & Conditions are between you and JustPark, and not with the provider of the App Store (“Store Provider”);
2. you use of the App must comply with the Store Provider’s then-current terms of service that are made available on the App Store;
3. the Store Provider is only a provider of App Store where you obtained the App;
4. JustPark, and not the Store Provider, is solely responsible for the App;
5. the Store Provider has no obligation or liability to you with respect to the App or these Mobile Payment Terms & Conditions; and
6. you acknowledge and agree that the Store Provider is a third-party beneficiary to these Mobile Payment Terms & Conditions as it relates to the App.

3. How to register and your promises to us

In order to use the Mobile Payment Services you must download the App and create a JustPark account. Your account can be created by signing in via your Google or Facebook account or through using your email address and creating a password.
By creating an account with us you confirm that:
1. all information and details provided by you to us (including on registration for an account) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time through the account settings section of the App;
2. you only provide us with payment, credit or debit card details for an account which is yours and which you are authorised to use to make payments;
3. you will not do anything which may disrupt, damage, or impair the Mobile Payment Services (or any part thereof), or prevent other users from using any part of the Mobile Payment Services;
4. you will not intercept or modify the communications between the App and our servers;
5. you will not deliberately exploit any bugs you find in the App;
6. you will not use the App for any illegal or unlawful purpose;
7. you will not distribute viruses or any other technologies in the App that may harm us or the interests of any other users of the Mobile Payment Services, or otherwise interfere with or disrupt our systems; and
8. you will not provide or otherwise make available the App in whole or in part (including any object and source code), in any form to any person without prior written consent from us.

4. How do I use Mobile Payment Services?

Once you have logged into the App you can use the App to pay for Parking Sessions. You will provide / confirm the following information before starting a Parking Session: the location of the Parking Space (location ID), the duration of parking time and the vehicle being parked. You will then be asked to confirm the payment amount to start a Parking Session.
To pay for a Parking Session you can use our App or our Interactive Voice Recognition (IVR) service. If you have any issues in paying for a Parking Session, you can also contact our call centre to complete your payment. The information required to complete your Parking Session will be requested from you and (if you request) a confirmation SMS will be sent to you.
If you wish to pay using our IVR payment systems, please follow the instructions available here that are also displayed on signs around the Parking Space.
Parking Session will be confirmed either in the App, via email, SMS or over the phone depending on the method you have used to confirm your Parking Session. Your Parking Session begins at the point payment is taken. Your exact start time will be confirmed within your confirmation.
Each Parking Session can only be used for the vehicle stated in the confirmation.
It is your responsibility to provide us with the correct details when using any of our payment methods to pay for a Parking Session. We will under no circumstances be liable for any parking fines or other losses you incur due to you providing incorrect data through any of the payment systems (being the App, the IVR or our call centre) in relation to your Parking Session. It is your responsibility to ensure a Parking Session has been created and contains the correct details for the Parking Session.
You acknowledge you will not be able to access and use certain functionalities of the App unless you have internet access through a GPRS, 4G, 3G or Wi-Fi connected mobile device. All traffic charges or access charges incurred due to the use of the App are subject to your agreed terms with your mobile network provider.
During your Parking Session you will be subject to the terms and restrictions shown on local signage and all road markings in and around the Parking Space. It is your responsibility to ensure you comply with all signage, road markings and any relevant legislation in relation to parking of your vehicle that may be applicable.
If you have enabled push notifications on the App, have provided us with permission to access your location data, and if you have internet access to your connected mobile device, then while your Parking Session is active, we will detect where you are located in relation to your vehicle in order to advise when you may want to start returning to your vehicle to ensure you return within your allotted time.
If you wish to extend your Parking Session, you can do so in the App.
You can also view your Parking Session history by looking in the bookings section of the App. Here you can see the location, vehicle parked, duration and cost of the Parking Session and a link to a downloadable receipt is also provided.
Should you use any electric vehicle charging points or other services provided by the Parking Provider during your Parking Session you must follow all user instructions when doing so. It is your responsibility to ensure that you use these additional services safely so as to avoid injury to any person or damage to property, in particular in relation to charging points you must ensure you have the correct connector cables, that the cables are safely plugged in and do not create a tripping hazard and that the charging cables are removed before moving the vehicle.

5. How will I be charged?

You will be charged using the payment information you provide when you set up your account and that you confirm you wish to use before starting each Parking Session.
You will be charged the amount shown on screen or confirmed to you over the phone or via SMS message before your Parking Session begins.
You can update the payment details you use to pay for the Mobile Payment Services before confirming each Parking Session.
You will be liable for any charges in connection to any calls made and SMS/ text services used when paying for your Parking Session. You may be asked if you want to opt-in to receive text message reminders or confirmations/receipts. These messages may be chargeable, and you will be made aware of the fee before paying.
Your payments for Parking Sessions will be processed by our trusted payment partner.
We have different cancellation policies depending on whether you booked parking in advance or if you paid in the car park. If you have driven to a car park and paid on the spot, please see the Non-Reservable Parking policy. All bookings made in advance are covered by the Reservable Parking policy
If there is an issue with your Parking Session (for example you have input the incorrect vehicle details or other information) please contact our customer service team by clicking here. Our customer service team will happily update the incorrect details for you if they are permitted to do so by the Parking Provider. We will not be responsible for any parking fines or other losses you incur due to you providing incorrect information in relation to your Parking Session.

6. The availability of the JustPark services and Parking Spaces

Whilst we use reasonable efforts to provide a reliable service and software, we do not and cannot guarantee that the Mobile Payment Services will be available 100% of the time.
JustPark also do not guarantee the availability or adequacy of Parking Spaces or other services provided by Parking Providers or third parties during Parking Sessions.

7. Your security when using the Mobile Payment Services

You must not share your password and account details with anyone else.
You must let us know if you think there has been unauthorised use of your account and / or if your phone or card is stolen or goes missing. We will not be liable for others using your account or card details to generate Parking Sessions if you have allowed other people to gain access to your account.

8. When we can suspend your use of the Mobile Payment Services and / or close your account

You acknowledge that your use of the Mobile Payment Services is subject to our discretion, and we may, in the event of your breach of these Mobile Payment Terms & Conditions , at our sole discretion, suspend your account or withdraw your rights to use the Mobile Payment Service on written notice with immediate effect.
Circumstances in which we may suspend or withdraw your account include but are not limited to, our reasonable belief that you have used an account for payment which you are not entitled to use, or you have breached these Mobile Payment Terms & Conditions.

9. Your liability under the agreement

You are liable for paying all of the charges in relation to the Mobile Payment Services and the App.
You are also liable to pay any fines and / or penalty notices you receive during the Mobile Payment Services. We will under no circumstances be liable to you for any loss or damage you may suffer in relation to any parking fines applied by authorities to you in relation to your breach of any Parking Partners rules and regulations, road markings or other relevant legislation.

10. Our liability to you under this agreement:

We accept liability for death or personal injury caused by our negligence. We also accept liability for fraud and fraudulent misrepresentation by us.
Other than our liability mentioned above, if we breach these Mobile Payment Terms & Conditions or are otherwise liable to you for any other type of claim, we shall only be liable to you for losses up to the greater of: a) the amount paid by you to us in relation to the Parking Session giving rise to the dispute between us or b) £100.
We are not responsible for: (i) losses not caused by our breach; (ii) indirect losses (which means loss to you which is a side effect of the main loss or damage, and where you and we could not have reasonably expected that loss would arise at the time of entering into these Mobile Payment Terms & Conditions ); (iii) any loss arising as a result of the accuracy, timeliness, completeness or usefulness of any information; or (iv) failure to provide the Mobile Payment Services or to meet any of our obligations under these Mobile Payment Terms & Conditions where such failure is due to events beyond our control (for example a network failure).
You have certain rights under the law. Nothing in these Mobile Payment Terms & Conditions (including this section) is intended to or will affect these statutory rights.

11. Resolving disputes:

If you have any questions, complaints or comments about us or the Mobile Payment Services then please contact us via support-uk.justpark.com, or in writing by post to: JustPark, Dunn's Hat Factory, 106 - 110 Kentish Town Road, London, NW1 9PX.
If you breach these Mobile Payment Terms & Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Mobile Payment Terms & Conditions .
Please contact the Parking Provider if your query or complaint relates to an issue with a Parking Space itself.